Deliveries and Returns
Delivery of Goods
The Consumer Contracts Regulations (CCIACR) states that all deliveries must be made within 30 days of purchase unless a longer period has been agreed. If your goods are delivered outside this period then you are entitles to terminate your contract and receive a full refund.
Jones Antique Lighting can make no guarantee to deliver goods by or on a certain date or time and cannot be held liable if goods arrive later or earlier than the delivery date or time stipulated by Jones Antique lighting or another 3rd party Courier Company.
The Consumer Contracts Regulations (CCIACR) states that the retailer is responsible for the condition of goods until they are received by the customer or by your agent.
Customers using Jones Antique Lightings postage and packaging service will have the right to a repair/restoration, partial refund settlement or full refund in the event that their goods, fail to arrive or arrive damaged/faulty. For more information please see our Terms & Conditions.
Postage & Packaging Service
6.1 No prices advertised on the website of Jones Antique Lighting include the cost of any postage or packaging service.
6.2 Jones Antique Lighting reserve the right to not offer a postage and packaging service, to any customer, at any time.
6.3 Free delivery Service
Jones Antique lighting offer a free postage and packaging service for all order over £295 within the United Kingdom excluding The Scottish Highlands, Islands and Northern Ireland. It is a condition that Jones Antique Lighting will decide which courier company and service is provided.
6.4: Flat Rate delivery Service
Orders falling under £295 within the Uk and all orders within the The Scottish Highlands & Islands, Northern Ireland, Europe and the rest of the world are not included in our free postage and packaging service and are liable for our flat rate delivery cost. It is a condition that Jones Antique Lighting will decide which courier company and service is provided.
6.5 Customers from Non-EU countries are reminded that import duty and other local taxes may be payable by the customer to the relevant authorities. It is incumbent upon the customer to be aware of such charges. Jones Antique Lighting and any third-party courier company will not under any circumstances be held liable for such charges.
6.6 If a courier company is unsuccessful in delivering goods to a customer because the customer is not available to receive their goods or the customer supplies Jones Antique Lighting with inaccurate delivery details and the goods are returned to Jones Antique Lighting then the customer agrees that Jones Antique Lighting may recharge the customer for any re-delivery costs incurred, which may be up to the value of the initial delivery costs.
Refunds & Returns For “Off Premises” Transactions
Purchases made On-line, via telephone or Email are covered by the Consumer
Contracts Regulations (CCIACR) which give all customers a statutory right to a “cooling-off” period. This entitles any consumer the right to cancel any purchase and receive a full refund, regardless of whether the goods are faulty up to 14 days from the day they receive their goods. Yours statutory rights are not affected.
It is a condition of sale that a customer, who has notified Jones Antique Lighting that they wish to cancel a contract under CCIACR, must return all goods to Jones Antique Lighting within 14 days of that date and pay for any delivery costs incurred. If you fail to comply with this obligation we may have a right of action against you for compensation.
Refunds will be issued to customers within 14 working days from when goods are returned to Jones Antique Lighting or when the consumer provides evidence of the goods having been returned to Jones Antique lighting.
Please take care of the goods: If goods are returned damaged, incomplete or different from their original sold condition Jones Antique Lighting has the right to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.
Refunds & Returns for “In Store” Transactions
Jones Antique Lighting will refund or exchange any purchase in full provided that it is returned within 14 days of purchase to Jones Antique Lighting in its original sold condition. Yours statutory rights are not affected.